I recently received an advance copy of Tony Hsieh’s book Delivering Happiness: A path to profits, passion and purpose from the Delivering Happiness team and an extra copy to give away to a lucky reader (details at the end of this post).
Now, if you don’t know about Zappos and their billion dollar online shoe business (yes, shoes!) then the Delivering Happiness is a really great introduction to the Zappos way of life. Zappo’s CEO, Tony Hsieh tells his personal tale of how he got started in business, with companies like LinkExchange (sold for $265 million to Microsoft) and then went on to build Zappos into the business it is today.
Even though it’s not quite a Build a Billion Dollar business for Dummies book, Delivering Happiness offers some really great nuggets of wisdom about business and even life in general. For example, Tony talks about how he has learnt many business lessons from playing poker and gives little gems such as:
“The guy who wins the most hands is not the guy who makes the most money in the long run” and “Differentiate yourself. Do the opposite of what the rest of the table is doing”.
I think the most important emphasis in the book, was placed on three main topics: tenacity, happiness, customer service. I don’t want to spoil the book, if you haven’t read it but joining Tony for the Zappos is truly eye-opening and gives you a great idea about what you need to be willing to sacrifice in order to make your dreams a reality. As for the Zappos attitude to customer service, I think it’s very similar to the way we try to do things here at RX Host. Those of you that have done business with us will, know we’re always available to answer your questions and we simply love to have the opportunity to help see you succeed online.
For those of you running any sort of business enterprise, I’d really recommend checking out the Zappos culture book, which I believe you can get by emailing them. It’s a collection of short essays from all the Zappos employees talking about what they like about the company culture amongst other things. I had a read and found it interesting to see how much difference having a culture within your business really makes. It just goes to prove we don’t all have to be mindless zombies and can add a little (or a lot) or our own personalities to what we do.
For fear of writing too much and giving the story away I’m going to stop here. If you’d like me to send you a copy of the Delivering Happiness book please leave a comment below and answer the following question.
What does delivering happiness mean to you, and how did you last deliver happiness in your life or business?
We’ll be deciding the winner on Friday 18th June 2010, so leave your comment now and tell your friends!