The increase in Internet availability and speed is encouraging many businesses to stop using their traditional phone lines for phone calls in favour of VoIP (voice over Internet protocol) services. These services often work out cheaper and give businesses far more flexibility over how they handle calls across their organisation.
What is VoIP?
In basic terms it just means your business places calls over the internet. You can make calls to other VoIP users (in most cases) for free and you can also call tradition fixed line phones and mobiles globally.
What are the benefits of VoIP to your business?
Firstly, in most cases you can receive calls vía a normal landline number e.g. 01, 02, 08 etc but pay a substantially lower monthly charge compared to your normal line rental.
Secondly you can have a lot more features on your VOIP line. Forget being tied to one telecoms provider and paying their expensive call charges. You can route your calls to take advantage of any provider that offers the cheapest rate to any destination.
For example, your business regularly calls India and Brazil. Your current fixed line provider may charge 11p and 16p per minute respectively.
You switch to VoIP and find two different providers that offer great rates. One is cheaper to India, the other Brazil. You can utilise both providers and your system will route calls via the provider that is cheapest as soon as it recognises the country you are trying to call.
(prices in this example are for illustrative purposes only)
Have a small team or multiple offices or remote workers?
Forget installing expensive Private Branch Exchanges (PBX – phone branching systems) hardware that usually costs thousands of pounds.
VoIP phone systems allow for use of IP PBXs (branching systems that run online). These open up all sorts of high end telephony options for your business. Some of the features include:
- an extension for every user with Voicemail and follow me
- call transfer
- call hold (with music)
- call recording
- auto attendant menu systems
- Interactive Voice Response Menus
- Call forwarding
These features are useful as calls between users (whether in the same office or not become free of charge). You can answer multiple calls whilst only having one number and not paying multiple line rentals.
Remote staff are always reachable on their extension as long as they log in from wherever they are with an Internet connection.
Menu systems allow you to route calls to the right teams in the right offices.
Calls can be handled differently depending on the time of day.
You can also block calls to premium lines and unwanted numbers without having to pay extra fees to your telecoms provider.
How can I get started?
We are currently rolling out VoIP services to some existing clients ranging from solo entrepreneurs to small businesses.